Help Centre - Terms

Terms & Conditions.

This section contains all information regarding our Terms & Conditions. If you have any questions concerning any part of these conditions, please call the sales team on 0845 230 3773 during office hours, and they will be happy to help.

Contents:

Sale of Alcoholic goods.

Legal age restrictions for the sale of alcohol: It is against the law to sell or indeed supply intoxicating substances to persons under the age of 18 years old in the UK.   We will not deliver alcohol to anyone who is, or appears to be, under the age of 18. We reserve the right not to accept an order, automatically confirmed or otherwise.

CityChampagnes.com website.

All rights including copyright in the content of these CityChampagnes.com web pages including all Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are owned or controlled by Casevalue.com Limited and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with CityChampagnes.com or using this Web site for individual non-commercial use. Any other use of materials on this Web site including reproduction for purposes other than those noted above, broadcasting, downloading, storage or playing in public, modification, distribution or republication without the prior written permission of CityChampagnes.com is strictly prohibited.

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Conditions of Web Site Use

Governing Law and Contract Formation.

No contract will subsist between you and CityChampagnes.com for the sale by it to you of any product unless and until CityChampagnes.com accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time CityChampagnes.com sends the e-mail to you (whether or not you receive that email).

For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and CityChampagnes.com irrevocably submit to the non-exclusive jurisdiction of the English Courts.

CityChampagnes.com is a trading name of Casevalue.com Ltd

Registered No. 3945244 Registered in England

Registered Office: 14-15 Berners Street, London W1T 3LJ, UK

VAT Reg. No. GB 417691828

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Ordering.

For orders received Monday to Friday, we aim to ship all items on the day of receipt of your order. The vast majority of Champagne products displayed at the CityChampagnes.com Web site are held in stock by us; we also keep a good stock of most wines and mixed cases. Where they are not in stock we make every effort to display this information before you place your order. We will send you an email to confirm your order has been received; if you order has NOT been accepted, for example if our Fraud Screening Team consider it to be a potentially fraudulent transaction you will be emailed within 24 hours of receipt of your order – this will inevitably hold up the dispatch of your order. It is therefore your responsibility to check that you have received your order confirmation. At anytime, you can see the status of your order by going to the Order Tracking area, or by emailing orders@citychampagnes.com with a request. Be sure to include your order reference number, if you have it. Price and availability information displayed on the CityChampagnes.com web site are subject to change without notice.

Shipments outside the European Union (EU) may be subject to local import charges and taxes. Whilst we make every attempt to mitigate against this, and will try to have any local taxes paid this end, local customs may impose these additional charges which are beyond our control, and you or the recipient may be liable for additional taxes.

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Discounts and Special Offers.

All discounts, special offers and promotions are subject to availability, may be withdrawn or changed without notice, and may not be used in conjunction with any other offers, except where explicitly stated. If an item is subject to two available discounts, CityChampagnes.com reserves the right to decide which will be applied.

Corporate discounts will be applied to orders that qualify for additional discount off products only, e.g. for ordering a certain value of product, or for clients who have a set corporate spend that entitles them to the additional corporate spend discounts (CSD) off individual transactions. We reserve the right to withdraw a CSD where appropriate (for example due to lack of use of the account thereby reducing the total spend), and will notify the principal Account holder not less than 90 days in advance of withdrawal of such facility.

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Our Returns Policy.

At CityChampagnes.com we want you to be pleased with your purchase every time you shop with us. Occasionally though, we know you may want to return items, so our returns policy is outlined below.

For Champagne, wine and Whisky gifts: If for any reason you are displeased with your purchase, you can return it to us in its original condition, within 30 days, and we will send you a full refund for the price you paid for the item.

For personalised items:

Where we have engaged in personalising an item or items, e.g. crystal glasses or relabeling of bottles, we cannot accept any returns as these items will be no longer re-saleable.

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Cancelling an item:

Under the United Kingdom's Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of any item* within seven working days of delivery. This applies to all our standard, non branded gift items. However, we regret that we cannot accept cancellations of personalised products as outlined above.

To cancel this contract, please contact us with 7 days of receipt of the item(s) at the addresses listed on this page.fill out the back of the delivery slip that accompanies your items, giving the reason for the return as "Contract Cancellation" and send it to us within 7 working days of delivery. You should then return the relevant item within a reasonable time quoting your name and the order number which appears on the delivery slip. Please package the relevant item securely and send it to us at the following address.

The return address is:

CityChampagnes.com,

Phone: 0845 230 3773 - Fax: 020 7498 3197

For your protection, we strongly recommend that you use a recorded delivery service as you are liable for the safe return of any goods that you send back to us.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you within a reasonable time, we may arrange for collection of the item from your residence at your cost.

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Refunds.

As soon as we receive notice of your cancellation of this order, we will refund within 30 days of cancellation. Your refund will include the purchase price for that item (including any costs of outward carriage we may have charged you) less, if relevant, any part of the costs of returning the items to us not paid by you or the cost of collection incurred by us. This returns policy does not affect your statutory rights.

CityChampagnes.com takes extraordinary care to ensure that every order you place with us is delivered on time and in perfect condition. Where a product is faulty or has been delivered in error as a result of our processes, we will do our upmost to correct the problem to your satisfaction wherever possible and following shall apply:

Defective items:

Where a product is defective, please advise us in writing via email to support@citychampagnes.com within 24 hours of opening the bottle or gift. For wines or Champagnes you MUST retain the left over product for us to be able to verify that it is defective. For further information please call the sales team on 0845 230 3773 who will be able to explain how to return the bottle to us.

Delivery charges for errors or for defective items:

If you are returning an item because of an error on our part or because it is defective, we will refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges.

Returning an item by post:

To return an item, please contact our Sales Operators by e-mail at support@citychampagnes.com or by telephoning or faxing the numbers set out below quoting your reference number. You will be provided with a Returns Number which you must include when sending back your order. This Returns Number is a requirement for all returned orders - without it we cannot provide a refund! Enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with any additional products if necessary. Please then send the package to the address at the bottom of this page.

To return an item in person:

If you prefer to deliver the item(s) back to us personally, please call the sales team on 0845 230 3773 during office hours to arrange your return.

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Breakages claims.

CityChampagnes.com has taken extraordinary measures to ensure that the wines you order arrive undamaged. In the majority of cases, we will be aware of any damaged cases before they reach the delivery address. In such an event CityChampagnes.com will arrange for a replacement to be sent out as soon as our couriers notify us or if you wish we will refund the cost of the wine returned. However, if the goods do arrive damaged, the courier must be informed at the time of delivery and CityChampagnes.com must be informed within 7 days of delivery to you.

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Information sent to us by you via the website.

CityChampagnes.com cannot be held responsible for any late deliveries where we have been given either incorrect or incomplete delivery information or instructions. Whilst we will do our upmost to ensure that we contact in you in time to resolve any potential delivery queries, if we are unable to do so before the official cut off for next day delivery services, we cannot take responsibility for any late delivery or associated effects. Please see bottom of page for limitation of liability.

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Handling Complaints

If you have a complaint please write to help@citychampagnes.com indicating the nature of the problem or call the sales team on 0845 230 3773 during office hours. We will endeavour to respond to all complaints within 24 hours of receipt.

Limitation of Liability

We will not be liable for any indirect, special or consequential damages or any loss of revenue or profits, loss of contracts, any deletion, corruption, destruction or loss or removal of data, loss of goodwill or loss of reputation or any financial loss caused by late delivery of any goods or services as a result of errors or problems caused by our couriers, or cancellation by us of an order that we consider to be fraudulent.

If at any time you need any help or advice, please call the sales team on 0845 230 3773 during office.

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