Help Centre

DELIVERY: International service.

Our international delivery service offers a reliable and truly cost effective solution to sending wine or Champagne gifts to clients or colleagues overseas.

All of our international services are fully trackable, from the moment they leave our warehouse to the moment they arrive at the recipient, you can follow their progress.

You can even choose to have automatic email updates, informing you of any 'exceptions', (for example if the consignee is not available on delivery attempt or incorrect address details), as well as emailing you upon successful delivery.

To activate these Automatic Email Notifications, simply tick the 'SEND ALL EMAIL NOTIFICATIONS' box on the Delivery Options page during checkout. You can also send an "Delivery Notice" to the recipient, which basically tells them that a delivery is on its way. Please note: this is a very useful service when sending to private / residential addresses. No pricing information is included with this notice.

These services are completely free of charge and provide total peace of mind.

Please see below for a list of international delivery services, together with price information and delivery times.

1). Standard European service.

Our Standard delivery service to Europe offers unbeatable levels of service at outstanding value, with prices starting at just £14.99. All items are sent via UPS and are fully trackable via your Dashboard or via the UPS website - shipping ID's are also automatically sent to you as soon as the items leave our warehouse.

Delivery Prices:

Delivery prices are based on weight up to 20kg. If you are sending a gift or gifts over 20kg, you are simply charged another amount, however all prices are worked out automatically by our enterprise system during checkout to give you the best possible rates.

2). Priority next working day service.

Our Priority next day service to mainland Europe, Scandinavia and Switzerland offers the fastest and most reliable delivery service of any gift service on the internet.

This service is ideal for any last minute gifts or celebrations, and as before, all shipments are fully trackable. Please also note, this if you are sending a gift to a remote location that next day may not be available. To check availability please call the sales team on 0845 230 3773.

Delivery Prices:

Please note that our Priority service is calculated by weight - these prices are for a single bottle of Champagne (e.g. 2kg), and heavier items will be charged at the appropriate weight / cost, which is worked out automatically during checkout.

3). Delivery to Far East & Asia.

With over 7 years experience sending gifts to China, Singapore, Japan and the Far East, our expertise in sending gifts to this part of the world is unrivalled. Needless to say, it is not something that should attempted by novices.

All our deliveries are sent with the correct shipping paperwork to ensure that they pass straight through customs and on to the recipient without delay, and most importantly, we ensure that any local Duty or General Sales Taxes (GST) are paid before they arrive with the recipient, thus avoiding any embarrassing situations.

Only CityChampagnes.com can offer this unique and invaluable service to the World's most important economies.

Prices: Sending a single bottle of Champagne to China for example starts at just £29.99 inc VAT for delivery. For a competitive quote, please call the sales team who will be delighted to help.

4). Delivery to USA.

Our USA delivery service provides a one stop shop for sending gifts to the US. All shipments are fully trackable upon shipment.

Please see below list of US States where it is NOT possible to send gifts:

Pricing: Delivery to the US is charged at £29.99 up to 10kg. larger items, such as 12 bottle cases of wine will incur additional charges. For an exact price, please call the sales team on 0845 230 3773 during office hours for more information and shipping times etc.

* IMPORTANT - Addresses and Consignees:

An address is defined as a single address or consignment, which means a single address label label and/or addressee. For example, 2 items going to the same company, but addressed to 2 different recipients will be treated as 2 separate addresses. This is because this is the ONLY way that each package can be tracked successfully, i.e. to be 100% sure that each items has been successfully delivered and signed for.

Please see below for a short list of our most common questions. For a full list of our FAQ's please click here.

1). What happens if the recipient is out when you attempt delivery?

The couriers will make their first attempt on the day specified on your order - if the person is out when they attempt the delivery they will leave a Failed Delivery Card notifying the recipient that a delivery has been attempted, and which contains details of how to contact the delivery company to arrange another delivery attempt.

If the couriers are not contacted by the recipient, they will automatically re-attempt delivery on the next working day, and if the recipient is away a second time, the consignment will be held at the courier depot for one week. Please note, that we monitor ALL unsuccessful deliveries and will make every attempt to contact the both the sender and the recipient to facilitate the delivery.

That is why we STRONGLY suggest using our automatic notification email service, which is available on the DELIVERY OPTIONS page. You can choose to have FULL tracking information emailed to you, (e.g. if you are the sender), which will notify you of any 'exceptions', which are instances such as failed delivery, incorrect address or consignee moved etc.

We also offer a consignee notification email, which alerts the recipient that a package is on it's way - simply enter the recipient's email address on the DELIVERY OPTIONS page and they will be sent a very generic email informing them that a package has been sent by you with a suggested delivery date - PLEASE NOTE, this email does not contain any pricing or product information, or message.

Please click here to view an example of this email

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2). How can I track my order(s)?

You can track the progress of your order(s) simply by viewing the Dashboard page on Your Account - this will show you how many deliveries are still to be completed (e.g. if you were sending more than one gift).

From here you can click the TRACK ORDERS link to display the delivery status of your individual order(s).

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3). Can I add delivery instructions to the shipment?

You can add detailed delivery instructions on the DELIVERY OPTIONS page in the box provided. These will be added to the Delivery Shipment note. You can add instructions such as how to find an address, or where to leave the goods, e.g. "Leave safe at the back of e house by the rear porch".

PLEASE NOTE: Any packages that have been requested to be left safe will be the responsibility of the sender - should the package be stolen or lost or damaged as a result of having been left safe, CityChampagnes.com nor any of its agents will be liable for replacing any such goods. AGAIN, WE STRONGLY ADVISE using our consignee notification email service as outlined above, if you are sending a package to someone who is NOT necessarily expecting a package.

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4). Can I change the delivery address once I have placed my order?

You can change the delivery address before the consignment is shipped, so please check the order confirmation carefully - you must notify the sales team before 4.00pm by calling 0845 230 3773. Calls made after this time may result in the consignment being delayed for next working day delivery as it must be found and re-labeled.

Once the consignment is in TRANSIT, i.e. the package has left our warehouse and is in the courier network, any changes to address may incur additional charges, which can be confirmed with one of our advisors. This will also cause the package to be delayed depending on destination and service option.

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5). Can I choose a delivery time or delivery date?

You can choose a Delivery Date during checkout on the Delivery Option page, if the service is available for the postcode you are sending to, (e.g. some remote areas of the UK and Scotland make take 2 working days for delivery), simply by choosing a date from the calendar.

You cannot specify a time for your delivery for UK next day service or international delivery, e.g. between 3 and 5 o'clock. However, you can choose the pre 10.30am or pre 12.00 noon service, if that option is available on the Delivery Option page.

For deliveries in central London, our same day service offers 2 to 3 hour slots - if you require this service please call the sales team on 0845 230 3773 who will be happy to arrange this for you.

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6). Can I send multiple orders?

Our website has been custom built to allow multiple orders, right down to enabling individual gift messages to be attached to each consignee.

Please click here to view full information on placing multiple orders , or call the sales team on 0845 230 3773 for assistance.

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