UK DELIVERY: Guaranteed next working day.
This page contains detailed information
on our UK guaranteed next working day delivery service, including:
All deliveries are fully
trackable via your Account dashboard, or from the link
contained in the Order Confirmation Email. Please click here to track an item...
A). Pricing information:
Our delivery pricing system uses advanced
courier technology to calculate extremely accurate prices based on
weights and address details, to give you the most cost-effective
delivery charge. Please note that the delivery prices are
calculated dynamically from the contents of your basket.
|
Delivery Service: |
First item up to 20kg |
Additional items per 10kg |
Standard next working day:
Delivery times: 8.30am to 6.00pm |
£5.99 inc. VAT |
£2.99 inc. VAT |
Express next working day:
Delivery times: 8.30am to 12.00pm (noon) |
£9.99 inc VAT |
£9.99 inc. VAT |
Priority next working day:
Delivery time: 8.30am to 10.30am |
£10.99 inc. VAT |
£10.99 inc. VAT |
Saturday morning:
Delivery times: 8.30am to 12.30pm |
|
|
N.B.:
For deliveries to the following postcodes, deliveries
makes take 2 working days:
PA, |
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B). Example product weights
The list below is designed to give you an
idea of how the weights of our products are used to calculate
your delivery charges. If you are sending multiple items to a
single consignee, the
system looks for your heaviest item (the "first item"), and then works out the
weight of any additional items and charges accordingly. Please
note, some products are heavier than others, depending on
packaging etc.
| Products. |
Weight in kg |
UK 1st item |
Additional item(s)
up to 10kg @ £2.99 |
| |
|
|
|
| Champagne: |
|
|
|
| Single bottle |
2kg - 2.5kg |
£5.99 |
£2.99 (e.g. up to 4 extra
bottles) |
| 6 bottle case (6 x 75cl) |
12kg - 14.5 kg |
£5.99 |
£2.99 (e.g. one extra case of 6
bottles) |
| Magnum (1 x 150cl) |
4kg - 4.5kg |
£5.99 |
£2.99 (e.g. up to 2 extra
magnums) |
| Jeroboam (1 x 300cl) |
8kg - 10kg |
£5.99 |
£2.99 (e.g. one extra Jeroboam) |
| Methuselah (1 x 600cl) |
15kg |
£5.99 |
£5.98 (e.g. one extra Methuselah) |
| Salmanazar (1 x 900cl) |
20kg - 22kg |
£11.98 |
|
| Balthazar (1 x 1200cl) |
25kg - 28kg |
£11.98 |
|
| Nebuchadnezzar (1 x 1500cl) |
Please ask for £. |
tbc |
|
| |
|
|
|
| Wine: |
|
|
|
| Single bottle gift |
1kg - 1.5kg |
£5.99 |
£2.99 (e.g. up to 6 extra single
bottle gifts) |
| Duo gift (2 x 75cl) |
3kg - 3.5kg |
£5.99 |
£2.99 (e.g. up to 3 extra duo
wine gifts) |
| Trio gift (3 x 75cl) |
4.5kg - 5kg |
£5.99 |
£2.99 (e.g. up to 2 extra trio
wine gifts) |
| 6 bottle case (6 x 75cl) |
8kg - 10kg |
£5.99 |
£2.99 (e.g. one extra 6 bottle
case) |
| 12 bottle case (12 x 75cl) |
18kg - 20kg |
£5.99 |
£5.98 (e.g. one extra 12 bottle
case) |
Please note: additional packaging, such
as wooden presentation boxes will have an increase
effect on the weight of gifts. |
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C). How consignment
prices are worked out: Addresses and
Consignees:
An address is defined as a single
address or consignment, which means a
single address label label and/or addressee. For example, 2
items going to the same company, but addressed to 2 different
recipients will be treated as 2 separate addresses. This is
because this is the ONLY way that each package can be
individually tracked
successfully, i.e. to be 100% sure that each items has been
successfully delivered and signed for.
So for example, if you are sending 3
bottles to 3 different people at the same company, e.g. John
Smith, Jane Scott and Elizabeth Jackson at International Company
Plc, each person will be charged individually, i.e. 3 x £5.99.
But if you are sending 3 bottles to John Smith + team (you can
purchase gift cards and each one can have it's own gift card and
message), then the price is £5.99 + £2.99 = £8.98 for the
delivery.
|
Example consignments |
Weight |
1 to 2 bottles: |
Total |
Scenario 1: Item(s) going to a single address /
recipient...
|
| 1 x single bottle of Champagne |
1 x 2kg |
£5.99 |
£5.99 |
| 3 x single bottles of Champagne |
1 x 2kg + (2 x 2kg = 4kg) |
£5.99 + £2.99 |
£8.98 |
| |
|
|
|
| 1 x 6 bottle case of Champagne |
1 x 12kg |
£5.99 |
£5.99 |
| 3 x 6 bottle cases of Champagne |
1 x 12kg + (2 x 12kg = 24kg) |
£5.99 + (3 x £2.99) |
£14.96 |
| |
|
|
|
| 1 x 12 bottle case of wine |
1 x 18kg |
£5.99 |
£5.99 |
| 2 x 12 bottle cases of wine |
1 x 18kg + (1 x 18kg = 18kg |
£5.99 + (2 x £2.99) |
£11.98 |
| |
|
|
|
Scenario 2: Item(s) going to a multiple recipients at
the same address...
|
| 2 x bottles of Champagne to 2
individually named people at the same address |
(1 x 2kg) + (1 x 2kg) |
£5.99 + £5.99 |
£11.98 |
| 4 x bottles of Champagne to 1 named person + team:
e.g. Janet Pilkington + team |
1 x 2kg + (3 x 2kg) = 6kg |
£5.99 + £2.99 |
£8.98 |
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D).
Frequently asked questions - UK delivery :
The list below shows our most
frequently asked questions (FAQ's), and as such it is
there to answer questions, rather than explain how various
functions of this website work - for help on how to DO
something, please use the HELP section or click here...
This page contains a list of our most
Frequently Asked Questions for Christmas
orders (FAQ's). As such it's purpose is to
answer questions about our products and
services, NOT to show you how to use this
website.
For Help on using any of the pages or
functions on this website, e.g. your address book, please see
the HELP section or call the sales team on 0845 230 3773.
The list below left shows the Top 10
FAQ's that our customers ask, and on the right you can
view FAQ's on other subjects, e.g. Corporate or more General
questions.
Top 10 Delivery FAQ's...
More FAQ's...
Answers to the FAQ's below:
1).
What happens if the recipient is
out when you attempt delivery?
The couriers will make their first
attempt on the day specified on your order - if the person is
out when they attempt the delivery they will leave a Failed
Delivery Card notifying the recipient that a delivery has been
attempted, and which contains details of how to contact the
delivery company to arrange another delivery attempt.
If the couriers are not contacted by the
recipient, they will automatically re-attempt delivery on the
next working day, and if the recipient is away a second time,
the consignment will be held at the courier depot for one week.
Please note, that we monitor ALL unsuccessful deliveries and
will make every attempt to contact the both the sender and the
recipient to facilitate the delivery.
That is why we STRONGLY suggest using our
automatic notification email service, which is available on the
DELIVERY OPTIONS page. You can choose to have FULL tracking
information emailed to you, (e.g. if you are the sender), which
will notify you of any 'exceptions', which are
instances such as failed delivery, incorrect address or
consignee moved etc.
We also offer a consignee notification
email, which alerts the recipient that a package is on it's way
- simply enter the recipient's email address on the DELIVERY
OPTIONS page and they will be sent a very generic email
informing them that a package has been sent by you with a
suggested delivery date - PLEASE NOTE, this email does not
contain any pricing or product information, or message.
Please click here to view an example of
this email
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2).
How can I track my order(s)?
You can track the progress of your
order(s) simply by viewing the Dashboard page on Your Account -
this will show you how many deliveries are still to be completed
(e.g. if you were sending more than one gift).
From here you can click the TRACK ORDERS
link to display the delivery status of your individual order(s).
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3).
Can I add
delivery instructions to the shipment?
You can add detailed delivery
instructions on the DELIVERY OPTIONS page in the box provided.
These will be added to the Delivery Shipment note. You can add
instructions such as how to find an address, or where to leave
the goods, e.g. "Leave safe at the back of e house by the rear
porch".
PLEASE NOTE: Any packages that have been
requested to be left safe will be the responsibility of the
sender - should the package be stolen or lost or damaged as a
result of having been left safe, CityChampagnes.com nor any of
its agents will be liable for replacing any such goods.
AGAIN, WE STRONGLY ADVISE using our consignee notification email
service as outlined above, if you are sending a package to
someone who is NOT necessarily expecting a package.
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4).
Can I change the delivery address
once I have placed my order?
You can change the delivery address
before the consignment is shipped, so please check the order
confirmation carefully - you must notify the sales team before
4.00pm by calling 0845 230 3773. Calls made after this time may
result in the consignment being delayed for next working day
delivery as it must be found and re-labeled.
Once the consignment is in TRANSIT, i.e.
the package has left our warehouse and is in the courier
network, any changes to address may incur additional charges,
which can be confirmed with one of our advisors. This will also
cause the package to be delayed depending on destination and
service option.
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5).
Can I choose a delivery time or
delivery date?
You can choose a
Delivery Date during checkout on the Delivery Option page, if
the service is available for the postcode you are sending to, (e.g. some
remote areas of the UK and Scotland make take 2 working days for
delivery), simply by choosing a date from the calendar.
You cannot specify a
time for your delivery for UK next day service or international
delivery, e.g. between 3
and 5 o'clock. However, you can choose the pre 10.30am or pre
12.00 noon service, if that option is available on the Delivery
Option page.
For deliveries in central London,
our same day service offers 2 to 3 hour slots - if
you require this service please call the sales team on 0845 230
3773 who will be happy to arrange this for you.
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6).
Can I send multiple orders?
Our website has been custom built to
allow multiple orders, right down to enabling individual gift
messages to be attached to each consignee.
Please click here to view full
information on placing multiple orders , or call the sales team
on 0845 230 3773 for assistance.
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7). Do you deliver to UK off-shore?
Our website has been custom built to
allow multiple orders, right down to enabling individual gift
messages to be attached to each consignee.
Please click here to view full
information on placing multiple orders , or call the sales team
on 0845 230 3773 for assistance.
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8). Can I postpone a delivery?
If you need to postpone the delivery of a
package, please let us know as soon as possible. We will do ouor
best to contact our couriers in order to delay the delivery, but
in some instances, or at very busy times, such as Christmas we
cannot guarantee this. Please note there may also be an
additional delivery charge iif the goods are delivered back to
us and then resent.
Please call the seals team immediately
should need this to be actioned on 0845 230 3773.
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9). When will my gifts be sent out?
We send the orders out on the working day
that we receive them, up to the published deadlines, (e.g.
4.00pm for next working day UK), and orders placed over the
weekend will be despatched on the Monday for delivery on the
Tuesday. If you have requested a future delivery date, the
despatch date will be worked out according to when the goods
have to be delivered.
For any questions or advice on sending gifts please call the sales team
on 0845 230 3773 for assistance.
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10). How can I cancel a delivery?
For information on cancelling a delivery
or order, please see our full Terms & Conditions or click
here...
For help or assistance with n order, please call the sales team
on 0845 230 3773 during office hours, Monday to Friday.
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